FREQUENTLY ASKED QUESTIONS

HAVE QUESTIONS?

Find answers about our Shopify templates and custom online store creation service.

01 What is included with a template purchase? +
You will receive a ZIP file containing the template files and any additional resources listed on the product page.
02 How do I receive my files after purchasing? +
You will receive instructions and download links by email. Remember to check your spam folder too.
03 How do I install a template in Shopify? +
Download the ZIP and follow the included instructions. In Shopify, upload it through Online Store → Themes → Add theme → Upload ZIP file.
04 Do I need coding skills to use a template? +
No. You can get started without coding skills, although some advanced customisations may require Shopify or Liquid knowledge.
05 Can I request a custom online store? +
Yes! We create custom Shopify dropshipping stores for €149.95, tailored to your niche, preferences and brand style.
06 What is included in the store creation service? +
It includes custom design, main Shopify setup, agreed pages, mobile and desktop adaptation, essential features and included revisions. The store is prepared for you to add your products.
07 How long does it take to create my store? +
The expected delivery time is up to 2 days, provided we have all the necessary information and materials and the project stays within the agreed scope.
08 What if I want changes after delivery? +
The agreed revisions are included during development. New features or later modifications will be quoted separately. Errors attributable to the delivered work will be handled separately.
09 What is not included in the store creation service? +
It does not include ongoing management, monthly maintenance, Shopify subscriptions, domains, paid apps, advertising, supplier management or order processing. Product uploads and other additional tasks will be agreed before starting.
10 Can I request a refund? +
Refund requests are handled according to the store's refund policy and applicable law. If you have an issue with your purchase, email us at cuevas.ecommerce.info@gmail.com so we can review your case.
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